Whether you are brand new to the workforce or re-entering after a gap, walking into a staffing agency for the first time can feel overwhelming. Knowing what to expect makes the entire process smoother and far less stressful.
Before Your Appointment
Most agencies schedule an intake appointment that lasts between one and two hours. Bring the documents you would need for any job application: a government-issued photo ID, your Social Security card or other work-authorization documents, and a copy of your resume. If you have certifications such as a forklift license, food-handler card, or OSHA card, bring those too — they can open doors to higher-paying assignments.
What Happens During the Intake
- Paperwork: You will complete an employment application, sign consent forms for background checks and drug testing, and fill out tax withholding forms (W-4 and I-9).
- Skills assessment: Many agencies run short computer-based tests covering typing speed, data entry accuracy, or basic math depending on the roles they fill.
- Interview: A recruiter will walk through your work history, availability, and the types of assignments you are looking for.
- Job matching: The recruiter explains current openings that fit your profile and answers questions about pay rates and expected duration.
Questions Worth Asking
Do not leave without asking about the agency’s pay schedule (weekly is common), how to report your hours, and what happens if an assignment ends early. Ask whether the agency offers benefits such as health insurance for long-term placements, and find out the best way to stay in contact with your recruiter.
After the Intake
You may receive an assignment offer the same day or it may take a few days. Keep your phone on and respond promptly — recruiters often fill roles quickly and may move to the next available candidate if they cannot reach you. Update your recruiter any time your availability or skills change so they can match you to the best opportunities.
The intake process is designed to help the agency help you. Going in prepared and asking good questions sets the tone for a productive working relationship.